Refund Policy

Effective Date: July 14, 2026

At NCA Skill Academy, we strive to provide high-quality educational content and a seamless learning experience. Before enrolling in any course, we encourage students to carefully review the course details, fees, and eligibility requirements.

This Refund Policy explains the terms under which refunds may or may not be provided.

Course Fee Refund

Unless otherwise stated for a specific course or promotional offer, all course fees paid to NCA Skill Academy are non-refundable and non-transferable once:

  • Payment has been successfully processed.
  • Access to the student portal has been granted.
  • Course materials or recorded classes have been made available.

Eligible Refund Cases

A refund may be considered only in exceptional situations, such as:

  • Duplicate payment made for the same course.
  • Payment deducted successfully but enrollment was not completed due to a verified technical issue.
  • Incorrect amount charged due to a system error.
  • Any other case where NCA Skill Academy determines that a refund is appropriate.

Approved refunds will be processed using the original payment method wherever possible.

Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • Change of mind after enrollment.
  • Failure to attend live classes.
  • Lack of time to complete the course.
  • Poor internet connectivity or device-related issues.
  • Dissatisfaction due to not achieving expected examination results.
  • Violation of our Terms & Conditions.
  • Suspension or termination of an account for misuse.
  • Partial use or completion of course content.

Refund Request Process

If you believe you are eligible for a refund, please contact us with:

  • Full Name
  • Registered Mobile Number
  • Registered Email Address
  • Course Name
  • Payment Date
  • Transaction ID or Payment Reference
  • Reason for the refund request

Our support team will review your request and respond within a reasonable time.

Processing Time

If a refund is approved:

  • Refunds are generally processed within 7–10 business days.
  • The credited amount may take additional time to appear in your account depending on your bank or payment service provider.

Course Cancellation

NCA Skill Academy reserves the right to cancel, postpone, or reschedule any course due to unforeseen circumstances. In such cases, eligible students may be offered:

  • A full refund, or
  • Enrollment in an alternative batch or equivalent course.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updated versions will be published on this page with a revised Effective Date.

Contact Us

For any questions regarding refunds or payments, please contact:

NCA Skill Academy

Phone: +91 97352 19373

Email: chinmoy.srai@gmail.com

Address: Fulberia, Satpatta, Bankura, West Bengal – 722134, India

By making a payment on the NCA Skill Academy website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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